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Quality Management System approved by
Lloyds's Register Quality
Assurance Limited

to the following Quality Management System Standard
ISO 9001:2008
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LRQA
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FAQ – frequently asked questions

1. WHAT IS AN ACID-FREE BOX OR FOLDER?

Acid-free folders and boxes are enclosures intended for a long term storage of documents and books. They are made of specialistic, certified non-acidic boards. That means that their pH value is higher than 7. Thanks to that, they do not accelerate the degradation process of archives and ensure favourable environment. You can find more information on acid-free storage products in Why acid-free enclosures?.

2. ARE YOUR PRODUCTS ACID-PROOF?

The acid-proof expression is used rather to depict steel and in paper industry we talk about acid-free enclosures. Our storage products are acid-free and perfect for a long term storage of archives.

3. WHAT IS THE CORRECT PH VALUE FOR ACID-FREE ENCLOSURES?

Acid-free enclosures have pH > 7. Our products marked as acid-free are equipped with pH > 7 or higher. The pH value of materials used to manufacture our boxes and folders can be found in Papers & Boards.

4. HOW SHOULD I GIVE MEASURES?

Please read our guide on How to measure?. Should you have any doubts you may always contact Sales Dept. and our employees will help you.

5. WHAT TYPE OF TRANSPORT DO YOU USE AND WHAT ARE THE FEES?

All orders are delivered by courier (DPD and DHL). Because of different weight and size of goods, the transport fees are calculated individually. Once we have registered your order or inquiry, you will receive a confirmation e-mail from our employee including the price calculation.

6. HOW LONG DOES IT TAKE UNTIL I RECEIVE THE GOODS?

Waiting time consists of time needed to prepare the goods + delivery time (1 to 2 days). Orders are usually completed within 1 to 3 weeks. Regarding large or extraordinary orders, the waiting time may extend. Each time you will be informed about the delivery date by e-mail.

7. HOW CAN I PLACE AN ORDER?

The easiest way is to make a purchase online. But we also accept orders placed via e-mail, fax and post.

8. DO YOU ALSO COMPLETE SMALLER ORDERS PLACED BY INDIVIDUALS AND NOT BY COMPANIES?

Yes, we do. Since there is no minimum quantity required we accept and complete even very small orders.

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